1. Complete your account

Create an account, update your profile, verify your email, and upload any identity documents requested before placing an order.

2. Use matching payment gateways

Choose gateways compatible with your verified country. Orders may be reviewed or cancelled if the selected gateways do not match your verified details.

3. Fees and refunds

When an order is cancelled, gateway/network charges or applicable refund fees may be deducted. Check the order details before sending funds.

4. Use your own accounts

Always use bank, wallet, email and payment accounts that belong to you. Third-party accounts may be rejected.

5. Processing and verification

Processing times can vary. The support team may request identity, address or payment-ownership documents, and additional video verification may be required based on account activity.

6. Accurate details

Review gateway, amount and recipient details carefully before confirming. Incorrect details can delay or prevent recovery of funds.

7. Support and prohibited use

Fraudulent or illegal activity is prohibited. Contact support if you need help and keep your order ID available.